Legal notice
Legal notice :
I Gialli e Rossi sprl (– Eurotartufi-Le Palais de la Truffe )
Intracommunity VAT number : BE 0870 165 224.
Head office : 27, Place de Saint-Job – B-1180 Uccle – Belgique.
Contact : 0032 2 3722170 – contact@eurotartufi.com
General terms and conditions of sale :
1. Scope of application
These General Terms and Conditions of Sale apply to all orders placed via the website www.eurotartufi.com and to all orders received by email, post or telephone, regardless of any clauses that may appear on the buyer's documents.
The customer acknowledges having read and accepted these General Terms and Conditions of Sale. In the event of a case not covered by these General Terms and Conditions of Sale, the distance selling rules of the place where the company has its registered office shall apply. The present contract is governed by Belgian law.
These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller.
The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the buyer's order.
2. Orders
Le Palais de la Truffe undertakes to accept orders placed via the Internet under the terms of these General Terms and Conditions of Sale and within the limits of available stocks.
If a product is out of stock, we will inform you of the lead times required to obtain the desired product or we will offer you a replacement product. Le Palais de la Truffe is not able to manage backorders. If a product is out of stock without a precise restocking period, we offer you a refund of the product ordered.
By validating the order, the customer declares that he/she has read and accepted the present General Terms and Conditions of Sale.
All orders will only be taken into consideration after receipt of payment and will be confirmed by Le Palais de la Truffe by e-mail.
I Gialli e Rossi-Le Palais de la Truffe reserves the right to cancel all non-conforming or dubious orders, as well as those from a customer with whom there is any dispute.
3. Price
Prices are quoted in euros and include all taxes (VAT and any other applicable taxes). The prices displayed are net, include the price of the products, handling, packaging and storage costs, and do not include shipping and delivery costs.
The seller reserves the right to modify its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of order confirmation.
Shipping and delivery costs vary according to the number of products ordered and the country of shipment.
The price indicated in the order confirmation by Le Palais de la Truffe is the final price, inclusive of all taxes and including Belgian VAT at 6% for food products (except wines 21%) and 21% for other products.
4. Offers validity
Products are offered for the duration of each sale and while stocks last.
I Gialli e Rossi-Le Palais de la Truffe cannot be held responsible for any stock shortages that may cause a delay in the delivery of the order.
Orders are definitive only when they have been confirmed by the buyer's payment.
In the event of unavailability of one or more products after validation of the order, I Gialli e Rossi-Le Palais de la Truffe undertakes to inform the customer by e-mail as soon as possible. In agreement with the customer, I Gialli e Rossi-Le Palais de la Truffe may modify the order, or reimburse the unavailable product(s) by crediting the PayPal account used to place the order.
5. Shipping
I Gialli e Rossi-Le Palais de la Truffe ships to Belgium and abroad.
Details of the delivery price are clearly indicated in the shopping basket on the site and depend on the delivery option chosen by the customer.
The order is delivered to the delivery address chosen by the customer.
I Gialli e Rossi-Le Palais de la Truffe undertakes to make every effort to deliver the products ordered as quickly as possible.
Average delivery times vary according to the delivery option chosen by the customer.
It is the customer's responsibility to check parcels carefully on delivery, and to notify the carrier immediately of any possible problems.
The information provided by the purchaser when placing an order is binding on the purchaser: in the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product. In the event of a wrong address creating the impossibility of delivery, I Gialli e Rossi-Le Palais de la Truffe will not be able to make a second delivery, the price of the order will then be refunded to the customer after receipt of the return parcel at I Gialli e Rossi-Le Palais de la Truffe.
6. Payment
Payment for products purchased from I Gialli e Rossi-Le Palais de la Truffe is due in full when the order is placed. Products remain the property of I Gialli e Rossi-Le Palais de la Truffe until orders have been paid for in full.
- We accept payment via PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to process the payment, such as the total amount or billing information. Please read the PayPal privacy policy for further details.
- We accept payments via Hipay. When processing payments, certain data will be transmitted to Hipay, including information required to process the payment, such as the total amount or billing information. Please read theHipay privacy policy for further details.
8. Right of withdrawal and return
In application of the Belgian Consumer Code, the buyer has a period of 14 days from delivery to return the product at his own risk, for reimbursement, without penalty, with the exception of return costs.
Products returned in this way must not have been unpacked, unsealed or used in any way.
Goods that are incomplete, damaged or soiled by the customer will not be taken back.
Les frais de retour sont à la charge du client. I Gialli e Rossi-Le Palais de la Truffe s’engage à rembourser le client, à l’exception des frais de port retour qui restent à sa charge. Le remboursement intervient dans un délai maximum de deux semaines après réception du retour.
To make use of the statutory 14-day cancellation period, please complete thecancellation request form. Products must be returned the next day at the latest.
Returns should be made to:
Eurotartufi-Le Palais de La Truffe
27,Place de Saint-Job - 1180 Uccle - Belgique
9. Reservation of ownership
In accordance with the law of May 1, 1980, products delivered to the customer are sold under reservation of title. Transfer of ownership is subject to full payment of the product price by the customer on the due date agreed between the parties.
In the event of non-payment of the total price of the goods by the agreed due date, I Gialli e Rossi-Le Palais de la Truffe may claim ownership of the products at the customer's expense and risk.
9. Revendeurs
I Gialli e Rossi-Le Palais de la Truffe offers are not intended for resellers or professionals. I Gialli e Rossi-Le Palais de la Truffe reserves the right to refuse the benefit of its offers to any customer who proves to be a professional reseller. These unilateral cancellations may take place at any time between the date of the order and during the 12 months following the date of their planned delivery.
11. Personal data
The creation of a customer account at I Gialli e Rossi-Le Palais de la Truffe requires the customer to provide a certain amount of personal information.
The data required to process orders and manage I Gialli e Rossi-Le Palais de la Truffe's commercial relations with its customers is secure, kept confidential and not used for commercial purposes by third parties.
In accordance with the Belgian Data Protection Act no. 78-17 of January 6, 1978, consumers have the right to access and rectify any personal information concerning them.
12. Warranties
I Gialli e Rossi-Le Palais de la Truffe is bound by the legal warranty for hidden defects, as defined in article 1641 et seq. of the Belgian Civil Code: “The seller is bound by the warranty for hidden defects in the item which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lesser price for it, if he had known of them”. Consequently, the customer has up to 2 months from the date of delivery to send a complaint to I Gialli e Rossi-Le Palais de la Truffe. After this period, I Gialli e Rossi-Le Palais de la Truffe will no longer be able to guarantee the products, and the customer will have to prove that the alteration of the product occurred prior to receipt.
13. Liability
All texts and photos are for information purposes only and are not contractually binding.
14. Applicable law
The language of the present contract is French. All clauses of the present General Terms and Conditions of Sale, all transactions and purchasing operations carried out via the www.eurotartufi.com site, as well as by mail and telephone, are governed by Belgian law. Any dispute that cannot be settled amicably shall be referred to the Courts of Brussels.
15. Personal data protection
In accordance with the French Data Protection Act 78-17 of January 6, 1978, you have the right to access and rectify your personal data. To exercise this right, please access your personal online account. You can also contact I Gialli e Rossi-Le Palais de la Truffe; 30, Place de Saint-Job, 1180 Brussels, Belgium.
The new European Data Protection Regulation (General Data Protection Regulation- GDPR), came into force on May 25, 2018.
For our company I Gialli e Rossi (Eurotartufi- Le Palais de la Truffe), respecting your privacy has always been our priority. We have always treated our customers' and collaborators' data with the utmost care and respect for their privacy.
Collection and storage of your personal data :
We store and use your data (surname, first name, postal address, telephone number, e-mail address, VAT number) professionally and for specific purposes:
- Product information (newsletters and new products)
- Order management and fulfillment
- Billing
- After-sales services (recalls, complaints)
- Invitation to our events and tastings
Your rights concerning your personal data, data security and storage; We ensure that our databases are optimally protected in secure environments. This means that you can always consult the data we hold on you and ask us to modify it or even delete it from our system, bearing in mind that total deletion would make it impossible for us to continue offering you our products.
In any case, we have the right to retain your data when necessary: to comply with a legal obligation or to enforce or defend our legal rights.
16. Litigations
Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer should first contact the company for an amicable solution.
In the absence of an amicable settlement, all disputes shall be submitted to the exclusive jurisdiction of the courts in the area of our registered office. Information on alternative dispute resolution methods can be obtained via the following linkhttp://ec.europa.eu/odr but we reserve the right to submit any dispute exclusively to the courts.
17. Privacy policy
Respecting your privacy
To protect your privacy, I Gialli e Rossi-Le Palais de la Truffe treats all information about you with the strictest confidentiality.
When you order, we need your name, your home or office address and your e-mail address.
Protection of your personal data
Access to your personal account is protected by a confidential password that you choose when you create your account on the I Gialli e Rossi-Le Palais de la Truffe website.
Cookies.
Cookies are used to facilitate site navigation and to streamline registration or audience measurement procedures. Cookies are text files placed on your computer's hard drive by a Web page server. Your computer is probably configured to accept cookies. However, you can change this setting to refuse them, and we suggest you do so if you are concerned about the use of cookies.
When you visit our Web site to search for, read or download information, we collect and store certain “visitor information” about you, such as the name of the domain and host computer from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you visit our site, and the URLs from which you linked to our site. We use this information to analyze and measure site traffic and to help us make our site more useful. We destroy this information after a certain period of time. If you do not want us to collect this type of information, please do not use our site. Translated with DeepL.com (free version)
Links
The site may include links to other websites or Internet sources. Insofar as we are unable to control these external sites and sources, we cannot be held responsible for the availability of these external sites and sources, and we cannot be held responsible for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, we cannot be held liable for any damage or loss, whether actual or alleged, arising out of or in connection with the use of or reliance on the content, goods or services available on such external sites or sources. Translated with DeepL.com (free version)
No transmission to third parties
I Gialli e Rossi-Le Palais de la Truffe does not sell or rent addresses (email or physical) or personal information about its customers.